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Support 211 As We Uplift Communities

Building strong communities one conversation at a time!

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What is 211?

Across Illinois, residents are experiencing life challenges that strain their family's health and wallets. Navigating through trauma to find help is often a daunting task. Where does one start? A great place to begin is by contacting 2-1-1.

2-1-1 is an easy three-digit number set aside by the Federal Communications Commission (FCC) for access to health and human service information. 2-1-1 is available 24 hours a day by phone, text, email, or live chat.

2-1-1 is a guiding light! Community Resource Specialists (CRS) are caring experts ready to connect Illinois residents with the help they deserve. By discussing situations, assessing tried-and-true solutions, and understanding barriers, the 211 CRS guides residents to local, statewide, and national charities and government organizations that might help. If you or someone you know is going through a rough time and doesn’t know where to turn, contact 2-1-1.

How Does Your Donation Help?

At 211 Illinois, we are the lead entity responsible for designating the 2-1-1 number and overseeing 2-1-1 services. We coordinate statewide efforts for existing and service expansion, monitor network quality and changes, and fund 2-1-1 services and marketing efforts. Illinois is not yet 100% covered with 2-1-1 services. Your donation will help support our expansion efforts to bring vital 2-1-1 services to everyone in Illinois.

The Impact of Your Donation.

Client Testimonial 1: A woman contacted 2-1-1 after experiencing the sudden and tragic loss of an adult son. Without insurance or additional income, she was unable to afford the funeral expenses. A caring friend reached out to 2-1-1 on her behalf. Upon offering her condolences, a 211 Metro Chicago Resource Navigator diligently searched the database to identify the most appropriate financial assistance programs. With a referral to Catholic Charities, FB was able to receive some funding to assist with the burial expenses. On a follow-up call shortly after her son’s funeral service, FB’s friend expressed her gratitude for the referral. “I actually wanted to send a card to let you know that we appreciate what you did because we didn’t have anything. I thank 211!”.

Client Testimonial 2: From a referral from a social service agency in Elgin, a woman contacted 211 for assistance. She is a working mother and the sole provider for a young child with a serious health condition. Her income barely covers their basic needs, let alone the medication needed for her son. MD contacted 211 Metro Chicago for help with rental assistance, as stable housing was crucial to her son’s health. A resourceful Navigator identified two promising agencies that could help meet her needs and MR opted to write the information down. On a follow-up call, MD stated that she was able to make a partial payment for the previous month and received assistance for the rest. However, she still needed help for the current month’s rent. The Navigator provided two additional resources and scheduled another call with MD. On the subsequent call, MD reported that new referrals worked out as well. “Everything is good, I paid everything, thank you so much!”.


Client Testimonial 3: A legally blind mother of three contacted 2-1-1. Due to her condition, she has difficulty finding gainful employment. Her unemployment benefits have been exhausted, and her SSDI application is pending. Without a consistent source of income, she found herself a few months behind on rent, utility bills, and a car note. She reached out to 211 Metro Chicago where a compassionate Resource Navigator identified some resources to address her needs and work through some problem-solving strategies. On a follow-up call, AB was happy to announce that The Salvation Army was able to help with rental assistance and she was approved for utility payment assistance through a LIHEAP program. AB was very grateful for the resources provided by 211 and was able to meet all her needs.

Charitable Solicitation Information

211 Illinois is a registered charity in Illinois. Our registration number is #01060532. Documents and information submitted under this license number are available from the Secretary of State for the cost of copies and postage. A copy of our organizations financial statements is available upon request in writing by emailing info@211illinois.org or mail at 330 S Greenleaf St, Gurnee, IL 60031.