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Empowering connections happen every day at 211.
For over a year, Patty had endured domestic violence behind closed doors. Her partner was following through on his threats to kick her and her six-year-old child out of their home. She knew she had to leave — but calling law enforcement felt impossible. She needed to leave the home as soon as possible. She called 211 instead.
Her voice was one of hopelessness. We listened. We offered a warm transfer to a domestic violence hotline. She thanked us but said no — she wanted the information to do it herself, on her terms. We shared hotline phone numbers and local shelter information. We identified every resource we could find to help her move quickly and safely when the time was right.
During a 211 follow-up conversation, her voice was different. Stronger. She had left. She had found a new temporary home. She was safe. She told us she was grateful - not just for the information, but for having someone who listened when she needed it most.
How Does Your Donation Help?
211 Illinois is the lead entity responsible for designating the 211 number and overseeing 211 services. We coordinate statewide oversight of 211 services, monitor network quality and changes, support technology initiatives, coordinate statewide projects, and fund 211 services and outreach efforts. Your donation will help support vital 211 services for everyone in Illinois, so someone like Patty will have a place to listen when needed most.
Charitable Solicitation Information
211 Illinois is a registered charity in Illinois. Our registration number is #01060532. Documents and information submitted under this license number are available from the Secretary of State for the cost of copies and postage. A copy of our organization's financial statements is available upon request in writing by emailing executivedirector@211illinois.org or by mail at 330 S Greenleaf St, Gurnee, IL 60031.
What is 211?
Across Illinois, residents are experiencing life challenges that strain their families' health and wallets. Navigating through trauma to find help is often a daunting task. Where does one start? A great place to begin is by contacting 211.
211 is an easy three-digit number designated by the Federal Communications Commission (FCC) for access to health and human services information. 211 is available by phone or text, or you can search for help in our statewide directory 24 hours a day.
Our Community Navigators are trained and compassionate experts who make you feel heard and seen. We are here to help residents find local, statewide, and national charities and government organizations that may be able to help. If you or someone you know is going through a rough time and doesn't know where to turn, contact 211.